Perhaps one of the most missed components in franchising is the critical details surrounding communication. The Franchise Relationship is the key to success in the world of franchising, and without it, things can deteriorate very quickly.
The franchise relationship is critical and without it there is in-fighting and paranoia sets in. It's so unfortunate to see that happen, as these are often the beginning stages of an implosion down the road. In the late 90s I had participated in a book project, which later became; "Franchising 101" published by Dearborne.
Indeed, I had volunteered to co-author and asked to write the final chapter, "Building a Profitable Relationship with Your Franchisor" as it is clearly one of the most important things in franchising, as you have noted in your blog post. And since franchising is a lot like marriage; communication and building the relationship/team is paramount.
I'd like to point you to a very good research paper from an academic scholar out of Australia "The Efficacy of Disclosure in the Regulation of the Franchise Sector in Australia" and in it you will find how tricky it can be to follow all the regulations but at the same time keep communication lines open. It appears that the harsh regulations set up an adversarial relationship from the start.
It is thus important to understand this to mitigate potential problems from arising. This topic of "Franchise Relationships" is extremely important and this paper is very worth the time to read for anyone who is serious in understanding the franchise animal, or rocket-ship; heck franchising has been called so many things, with enough metaphors, analogies and allegories to fill up your day planner.
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