Are you a business owner? Or perhaps looking to be one? Then this article is for you.
There are many factors that contribute to a fantastic franchise. One of the most crucial is the people who run the franchise. Successful individuals in the franchising field have been found to exhibit personal traits which can be categorised into four (4) major groups. These groups comprise leadership, interpersonal, decision making and time management skills.
Leadership Skill
When it comes to leadership, being able to influence people effectively is key. A leader must be able to take charge of a situation and express himself/herself directly, and apply appropriate force when necessary. He/she can listen to perspectives of others in a reasonably objective manner and make necessary adjustments in his/her approach. He can still be aggressive to reinforce his/her position when opposition is encountered, without being too demanding. He/she is motivated to persuade others and derives satisfaction from winning people over to his/her point of view. He/she can take most setbacks in stride.
Interpersonal Skill
He/she has strong service motivation which encourage customer activity. Naturally, he/she is engaging and personable and can develop rapport quickly with others which makes it easy for others to get to know him/her. He/she puts in time and effort needed to develop long-term relationships. He/she networks with people, reaches out to others where the chance arises, thus creating effective alliances and teams. He/she may be sceptical at times, but regardless would likely to be viewed as supportive and responsive.
Decision Making Skill
Being a practical problem solver, he/she relies mainly on accumulated knowledge, common sense and experiences rather than on "gut instinct". He/she is also a calculated risk-taker who weighs both the advantages and disadvantages of a proposed solutions before moving implementing his/her recommendation. Decisions have been given much thought and reflect mature judgement. He/she may not be a highly abstract thinker, but will listen to input of others and be open to new ideas, yet be conscientious in gathering the necessary facts to support his/her decision.
Time Management Skill
Successful franchising people demonstrate a sense of structure and organisation in their approach. They are sensitive to organisational guidelines and requirements and operate by the rules, without coming across as rigid or legalistic. They have the most important details in hand, and adopt a systematic approach to manage priorities and daily demands. They switch gears when necessary while remaining focused on the basic plan. These qualities will support him/her in managing processes as well as in managing people.
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