Operations Management is the design, operation, and control of the transformation process that converts such resources as labor and raw materials into goods and services that are sold to customers.
The Importance of Operations Management:
- It encompasses both services and manufacturing
- It is important in effectively and efficiently managing productivity
- It plays a strategic role in an organization’s competitive success
Manufacturing Organizations use operations management in the transformation process of turning raw materials into physical goods.
Service Organizations use operations management in creating nonphysical outputs in the form of services (the activities of employees interacting with customers).
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